Hope Hearted (we/us) institutes a donation refund policy to ensure fair and transparent processing of requests for refund donations. Hope Hearted requests donors to exercise due care and diligence while making donations.
We will examine each refund request and endeavour to make the refund. We may also seek further information or documentation to enable this.
For All Indian Donors
We offer a refund policy to the donors only in case of an error/technical reason for the transfer, on account of which donors have mistakenly made payments twice or donated an amount greater than intended.
No refund/cancellation request for the donated amount by any donor will be entertained for donations made via the online payment gateway after the donation has been accepted by our online payment gateway service providers, unless there is a notification of fraud from our service providers.
No refund is made for additional bank charges incurred by the donor in case of a cheque or ECS bounce. No refund will be processed once a tax certificate has been issued in the donor’s name.
To cancel/refund your donation, we will need valid proof of deduction. Please send your refund request to Teach To Lead at [email protected]. Your request must reach us within 30 (thirty) days from the date the donation was made.
For Foreign Donors:
Refunds of foreign donations will not be possible once the funds are transferred for all foreign donors as per Foreign Contribution (Regulation) Act, 2010 (FCRA).
Receipt
We will send you a receipt for your donation via email within 15 working days of us receiving the donation.
Contact Information
For any information relating to a donation, please mail us at [email protected]. We will respond to your queries during working hours (9 AM–6 PM IST, Monday to Friday).
